Privacy policy



This privacy policy describes how Sochic-Melbourne (the "Site" or "we") collects, uses, and discloses your personal data when you visit the Site or make a purchase.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more information on what Personal Information we collect and why.

Information about the device
- Examples of collected Personal Information: version of web browser, IP address, timezone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to accurately load the Site for you and to conduct analyses on the use of the Site to optimize our Site.
- Source of collection: Automatically collected when you visit our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purpose: shared with our processor Shopify.

Order Information
- Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

- Purpose of collection: to deliver products or services to you to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information
- Examples of collected personal data:

- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose:

MINORS
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request removal.

Sharing Personal Information
We share your Personal Data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:
[INCLUDING OPT-OUT LINKS FROM SERVICES USED. COMMON LINKS INCLUDE:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads].

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services, and offers.

Legal Basis
Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right to erasure, see the 'Your Rights' section below.

Automated Decision Making
If you are a resident of the EEA, you have the right to object to processing that is based solely on automated decision making (including profiling), when that decision making has a legal effect on you or otherwise significantly affects you.

We use fully automated decision making that has legal or otherwise significant consequences using customer data.
Our processor Shopify uses limited automated decision making to prevent fraud that has no legal or otherwise significant effects on you.

Services that include elements of automated decision making include:
- Temporary deny list of IP addresses associated with repeatedly failed transactions. This deny list remains for a small number of hours.
- Temporary deny list of credit cards linked to denied IP addresses. This list remains for a small number of days.

GDPR
If you are a resident of the EEA, you have the right to access the Personal Data we hold about you, to transfer it to a new service, and to request that your Personal Data be corrected, updated, or erased. If you wish to exercise these rights, please contact us using the contact details below. Your personal data is initially processed in Ireland and then transferred to countries outside of Europe, including Canada and the United States, for storage and further processing. For more information on how data transfers comply with GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a resident of California, you have the right to access the Personal Data we hold about you (also known as the 'Right to Know'), to transfer it to a new service, and to request that your Personal Data be corrected, updated, or erased. If you wish to exercise these rights, please contact us using the contact details below. If you would like to appoint an authorized agent to make these requests on your behalf, please contact us at the address below.

Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a variety of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you do not have to enter this information repeatedly when you return to the site or move from one page to another. Cookies also provide information about how people use the website, such as whether it is their first visit or if they are a frequent visitor.
We use the following cookies to optimize your experience on our site and to provide our services.